Frequently Asked Questions
Find answers to common questions about Moxogo ERP modules, features, and implementation.
About Moxogo
What is Moxogo ERP?
Moxogo ERP is a turnkey business management system built on Odoo, customised for Singapore SMEs. It integrates CRM, sales, accounting, HR, inventory, and operations into a single platform - helping businesses run smoother, faster, and more profitably without months of custom development.
Is Moxogo based on Odoo?
Yes. Moxogo is built on the Odoo open-source ERP platform. Moxogo Pte Ltd customises and implements Odoo under the Moxogo brand, adding Singapore-specific features.
What industries does Moxogo support?
Moxogo has dedicated ERP suites for service businesses (MoxogoBiz), construction and M&E contractors (MoxogoBuild), social services and nonprofits (MoxogoCare), retail (MoxogoRetail), legal firms (MoxogoLPMS), and spas and salons (MoxogoSpa).
How long does a Moxogo ERP implementation take?
A standard Moxogo implementation takes 8–16 weeks depending on scope, number of users, and level of customisation required. A sandbox environment is provided for user testing before go-live.
How much does Moxogo ERP cost?
Moxogo ERP is priced based on business size, number of modules, and implementation complexity. Contact the Moxogo team at connect@moxogo.com or call +65 6805 8999 for a scoped quotation.
What support does Moxogo provide after implementation?
Moxogo provides technical support covering server stability, system updates, and backend infrastructure. A self-help eLearning portal is available at moxogo.com/slides/all. Priority support is available for managed clients.
Has Moxogo received Enterprise Singapore grant support?
Yes. Moxogo implementations are eligible under Enterprise Singapore's Enterprise Development Grant (EDG) programme. Contact us to discuss grant eligibility for your project.
Can Moxogo integrate with third-party systems?
Yes. Moxogo supports integration with Epson Document Capture SDK, WhatsApp (via Nanobot), eCommerce platforms, and other third-party tools via Odoo's API and connector framework.
Where is Moxogo located?
Moxogo is operated by Moxogo Pte Ltd, based at 60 Paya Lebar Road #06-28, Paya Lebar Square, Singapore 409051. Phone: +65 6805 8999. Email: connect@moxogo.com.
CRM
Can I import leads from other systems?
Yes, you can easily import leads via CSV or integrate directly with web forms, social media, and other marketing tools.
Is the sales pipeline customizable?
Absolutely. You can define your own sales stages, probability weightings, and automation rules to match your specific sales process.
Does it support multiple sales teams?
Yes, you can configure multiple sales teams with distinct territories, quotas, and assignment rules.
Can I track email interactions?
Yes, the system automatically logs emails sent and received, keeping your communication history centralized and accessible.
Can I set reminders and automate follow-ups?
Yes. Create activities, schedules, and automation rules to ensure every lead gets a timely follow-up with no manual chasing.
Can I customize fields and customer information?
Yes with add-on customisation, we can add custom fields to capture the details your team needs, and keep a complete customer profile for every contact and company.
Do you offer reporting and forecasting?
Yes. Track pipeline value, and win/loss performance, with dashboards that help you forecast revenue more accurately.
How do you handle access control and data security?
You can set user roles and permissions to control access to records and reports, ensuring customer data is shared only with the right teams.
Sales
Can I personalise the quote templates?
Yes, you can personalise quote templates to match your brand identity, including logos, colors, fonts, and select predefined layouts.
Does it support multiple currencies?
Yes, the system supports multi-currency transactions with exchange rate and localized formatting.
Is there a limit to the number of products?
No, the product catalog is scalable and can handle unlimited products, variants, and pricing rules. Your selected package only defines the recommended number of products for optimal performance.
Can customers sign quotes online?
Yes, the integrated electronic signature feature allows customers to review and sign quotes digitally from any device.
Can I convert a quote into a sales order automatically?
Yes. Convert quotations into sales orders in one click, keeping product lines, pricing, taxes, and customer details intact.
Can I manage discounts and price lists?
Yes. Set multiple price lists, customer-specific pricing, and discounts so quotes stay consistent and margins are protected.
Can I track the status of quotes and approvals?
Yes. See when a quote is sent, viewed, accepted, or expired, and set reminders so your team follows up at the right time.
Does it integrate with invoicing and payments?
Yes. Sales Management works seamlessly with invoicing and payment workflows so you can move from order to invoice faster and reduce manual admin.
Invoicing
Can I personalise the invoice templates?
Yes, you can personalise invoice templates to match your brand identity, including logos, colors, fonts, and select predefined layouts.
Does the system support multi-currency invoicing?
Absolutely. You can issue invoices in any currency. The system handles exchange rates and tracks gains or losses.
Can I automate tax calculations on invoices?
Yes. Configure your tax rules once and the system automatically calculates the correct taxes on each invoice to stay compliant.
Can I automate recurring invoices?
Yes, it is available in Enterprise only. You can set up recurring invoices for subscriptions or retainers. The system will automatically generate and send them according to your schedule.
Can I email invoices and track when customers view them?
Yes, it is available in Enterprise only. Send invoices by email and keep visibility on sent status so you can follow up faster and reduce late payments.
Can I get paid online from invoices?
Yes. Add payment links (such as Stripe, PayPal, or bank transfer instructions) so customers can pay quickly and securely.
Can I handle credit notes and invoice adjustments?
Yes. Create credit/debit notes and apply adjustments cleanly, keeping your accounting accurate without rework.
Do you support InvoiceNow (PEPPOL e-invoicing)?
Yes. We can connect your invoicing workflow to Singapore's InvoiceNow (PEPPOL) network so you can exchange compliant e‑invoices with supported business and government endpoints.
Purchase
Can I automate purchase orders based on stock levels?
Yes, you can set up reordering rules to automatically generate RFQs or Purchase Orders when stock levels fall below a certain threshold.
Does the system handle multi-currency vendor bills?
Absolutely. You can manage vendors in different currencies, and the system handles the conversion and exchange rate differencess.
Can I manage vendor price lists?
Yes, you can import and manage multiple vendor price lists to ensure you always get the best price and accurate cost tracking.
Is there an approval process for large purchases?
Yes, you can configure approval hierarchies so that purchase orders exceeding a specific amount require manager approval.
Can I track partial deliveries and backorders?
Yes. You can receive items partially, track remaining quantities, and keep your PO status and inventory updated until the order is fully received.
Does it support matching vendor bills to POs and receipts?
Yes, it is available in Enterprise only. You can validate vendor bills against purchase orders and goods receipts to reduce overbilling, prevent duplicates, and improve control (3-way matching).
Can I measure vendor performance?
Yes. You can review vendor history and purchasing analytics to compare lead times, costs, and supplier reliability for better sourcing decisions.
Is there an audit trail for approvals and changes?
Yes. Key actions like approvals, revisions, confirmations, and status updates are tracked to support compliance and internal audits.
Inventory
Does the system support barcode scanning?
Yes, our mobile app supports barcode and QR code scanning for receipts, picking, packing, and inventory adjustments.
Can I manage multiple warehouses?
Absolutely. You can manage inventory across multiple warehouse locations, track transfers, and set specific rules for each location.
How are expiration dates handled?
We support lot and serial tracking with expiration dates. The system can enforce FEFO (First Expired, First Out) removal strategies.
Is there real-time stock tracking?
Yes, all inventory movements are recorded in real-time, giving you instant visibility into stock levels across all your locations.
Does it support cycle counting and stock adjustments?
Yes, it is available in Enterprise only. You can run cycle counts by zone, product category, or ABC class and post inventory adjustments to keep on-hand quantities accurate.
Can I track lots/serial numbers for traceability?
Yes. Track lots and serial numbers end-to-end, including movement history and audit trails for compliance and after-sales support.
Can I control user access by role?
Yes. Role-based access e.g. picker, receiver, supervisor helps each team see the right operations and prioritized tasks.
Does it integrate with sales, purchase and accounting?
Yes. We support integrations to connect inventory movements with purchasing, sales, accounting, and delivery workflows for a consistent system of record.
Accounting
Is the accounting module compliant with local regulations?
Yes, our accounting module is setup to ensure compliance with local financial regulations.
Can I generate real-time financial reports?
Absolutely. You can generate Balance Sheets, Profit & Loss statements, and Cash Flow reports in real-time with a single click.
Does it support bank reconciliation?
Yes, you can import bank statements and use our intuitive reconciliation tool to match transactions automatically.
Can I manage assets and depreciation?
Yes, the system allows you to track assets, manage depreciation schedules, and automatically generate amortization entries.
Does it support multi-currency accounting?
Yes. You can record transactions in multiple currencies and keep consistent financial reporting with proper exchange rate handling.
Can I manage taxes and generate tax reports?
Yes. Configure tax rules and generate tax reports to support filing and audit readiness.
Can I set approvals and role-based access for finance teams?
Yes. Use role-based permissions and approval flows to control who can post journals, validate payments, and access sensitive reports.
Does it integrate with sales, purchasing, and inventory for accounting postings?
Yes. Integrations connect operational transactions to accounting entries so your books stay synchronized across departments.
Projects
Can I manage multiple projects simultaneously?
Yes, our system allows you to oversee unlimited projects with cross-project resource allocation and global reporting dashboards.
Does it support agile methodologies?
It's agile-friendly with kanban boards, customizable stages, tasks, drag-and-drop prioritization, and burndown charts.
How does time tracking work?
Time tracking is integrated directly into tasks. Users can manually log hours or start/stop timers (available in Enterprise only), which can then be billed to clients.
Can I use templates for projects, tasks, and stages?
Yes. Create reusable templates for project structures, task stages, and use default templates so that new projects launch faster and stay consistent.
Does it include Gantt charts and task dependencies?
Yes. Visualize timelines in a Gantt view, set dependencies, and keep schedules aligned when tasks shift.
Can I control who can edit, approve, or view project data?
Yes. Use role-based access and approvals to control posting, edits, and visibility across projects, tasks, documents, and reports.
Can I track project costs, budgets, and profitability?
Yes. Track time, materials, and expenses against budgets and review profitability with reporting across projects and stages.
Does it integrate with sales, purchasing, and invoicing?
Yes. Connect project delivery with sales orders, purchasing, and invoicing so execution and billing stay synchronized.
Human Resources
Can I manage the full employee lifecycle in one place?
Yes. Centralize employee profiles from onboarding, attendance, timesheets, leave, expenses, training, and offboarding.
Does it support payroll processing?
Yes, it's available in Enterprise or when you add the Payroll module. Process payroll, deductions, and tax calculations, with exports and integrations to keep accounting aligned.
Can employees request leave and approvals be automated?
Yes. Employees can submit leave requests via self-service, and managers can approve with configurable workflows and notifications.
How does attendance and timesheet tracking work?
Track attendance and timesheets in real time, with reporting by employee, team, period, and project where applicable.
Can I track performance goals and reviews?
Yes, it is available in Enterprise only. Set goals, collect feedback, run review cycles, and generate performance analytics to support employee development.
Does it include role-based access and audit history?
Yes. Control access by role and keep audit trails for key HR actions to support governance and compliance.
Can it handle expenses and reimbursements?
Yes. Capture expenses, attach receipts, route approvals, and streamline reimbursements with clear reporting.
Does it integrate with other modules?
Yes. Integrations connect HR with other business modules to reduce duplicate work and keep data consistent.
Productivity
Is the Productivity Booster included in my plan?
The Standard features are included in all plans. Custom workflows and advanced automation triggers may require specific tier upgrades or customization packages.
Can I customize the access control roles?
Yes, you can create unlimited custom roles with specific permissions for every module, field, and action button.
Does the email integration work with Outlook and Gmail?
Absolutely. We offer two-way synchronization for emails and calendars with both Outlook and Gmail.
How difficult is it to set up new automation rules?
Our no-code automation builder allows you to set up triggers and actions in minutes without any technical knowledge.
Can I automate approvals and reminders across modules?
Yes. Set multi-level approval rules, recurring reminders, and deadline alerts that route tasks to the right people based on conditions.
Does it support dashboards and real-time monitoring?
Yes. Use centralized dashboards and activity agendas to track KPIs, follow-ups, and operational workload across teams.
Will it reduce manual work without heavy IT effort?
It depends on the package you choose and how complex your business needs are.
How do you keep data secure with automation enabled?
Role-based access, field-level controls, and audit trails help ensure that automation runs within approved permissions and compliance requirements.